Aspiring_Gh0st. Rebooting may take some time after an update, but this can often fix any problems you were having. Amarand Agasi Nov 27, 2022 @ 1:21pm. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. We are happy to announce today that our new Steam Deck repair centers are now open. The Steam Deck is on its way to Valve, I'm from Austria by the way. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. Alecslee Jun 30 @ 2:24am. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. They received my Steam Deck a couple days ago. Move over to right side and select line that says Steam Deck. Add a Comment. Yes. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. invision2212 Oct 15, 2022 @ 3:52pm. I likely have more repair experience than most technicians at their depot (30+ years). Also, every time you open the Steam Deck, you degrade it. 2. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. Steam Deck support i. Applied updates and all that jazz. Got my Steam Deck back from a second RMA in December. All you need to buy is $5 soldering iron. Tomorrow: expected delivery. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Rumble motors are in controllers like Xbox or playstation. Using the D-Pad and A to select, navigate to "Setup Utility". Steam Deck RMA time question. #15. So. Premium anti-glare etched glass. You may have to briefly plug the charger in to get it to. Wi-Fi 6E. That doesn't seem like good design considering the screen is oled. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). I still have no update and waiting for a new unit to be shipped to me. Software or firmware was upgraded to newest version. April 26 (AM): Parcelforce Dispatch Notification. thoughtsofspeaking Jul 20, 2022 @ 10:53am. no, ive bought many things with 30 day return periods. They just need to transfer the warranty to you if they registered it. ago. It was transported using UPS and picked up Monday after that, only for it to return yesterday. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. - GLS delivered my Deck in less than 24 hours after receiving it. Go down to Hardware section and select Model/Serial Numbers. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. Valve also confirmed that it has updated the Steam Deck product page. Hi everyone, I'm currently looking at my third steam deck RMA. Repairs for issues covered by warranty are free of charge. Steam initiated an RMA. Snipperflipper Apr 13, 2022 @ 8:52am. However, you now have the option of getting out of. #1. Tech Support. Time before freeze is totally random, running from a few minutes to a few hours. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. The Steam Deck is a handheld, portable gaming console made by Valve. my Steam Deck stopped charging after connecting it to an USB Hub. The first one had mushy triggers and an enormous stick drift on the right stick. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. My fan RPM is above 4000 so my fan isn't dead either. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. 3/5 RMA created 3/7 Shipped 3/10 delivered. 5/26 - FedEx picks up replacement. You may have to briefly plug the charger in to get it to. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Yeah that seems to be the general time frame I'm seeing online which sucks. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. I was looking into the same. 4" Diagonal display size. give or take a year. October 14th - Just collected my Steamdeck from the UPS. We are happy to announce today that our new Steam Deck repair centers are now open. or maybe glue a chain that you can link to a backpack or something. ) Re-insert or tighten the screws holding the motherboard. Everyone getting a Steam Deck will have roughly the same level of IPS glow. I still have no update and waiting for a new unit to be shipped to me. No rma. 3. Charger, deck, case, microfiber, etc. 05. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. YMMV. 7. They just need to transfer the warranty to you if they registered it. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. Reply. Sign in to your Steam account to review purchases, account status, and get personalized help. RMA issues. pingus25 64GB - December • 1 yr. I still have no update and waiting for a new unit to be shipped to me. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. Premium anti-glare etched glass. Removing the battery cable when accessible. Best. my_lesbian_sister_gf 64GB - Q4 • 7 mo. March 17, 2023. 07. " "We're happy to announce that Steam Decks will start shipping in Japan, South. • 2 yr. Unit arrived at warehouse (Netherlands) on April 4th. 9,031. great. The entire process, from filing a support ticket, to sending your Deck, to getting. It happened yesterday at 10. Go down and select Settings. Hold down the Volume+ button and press the power button. Valve's support page recommends holding the power. how long have you waited to get your RMA? I. Fking. So got my steam deck a few weeks ago. Typical. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. Step 1: Open up the steam deck by removing all 8 screws. RMA status is they haven’t received it yet. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. how long have you waited to get your RMA? I. The right one vibrates nicely and click is "satisfying". 1280 x 800 HDR OLED display. I'm from Germany, and this goes too far for initiating an RMA process. arrived at. Received my RMA label 8/2 after going through troubleshooting sent it out same day. Its companion button, on the bottom right, works normally no matter what. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Valve already has my address, so there is no business for a support. Illustrious_Slip_714. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. and than you have to wait 2-4 Business day to get the shipping information. If you encounter an issue and need to send your Steam Deck for repair or replacement,. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. I still have no update and waiting for a new unit to be shipped to me. Print the shipping label and place on the exterior of the box. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. put it into battery storage mode, then wake with charger like then it arrived. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. It sounds like the beginning on May. It basically made the console useless. Apr 7 (PM): Support Initiate RMA Process. The warranty process is fairly lengthy. largelylegit. my Steam Deck stopped charging after connecting it to an USB Hub. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. The repair shop replaced the right thumbstick and had it working for a little while afterwards. 1. Steam Deck > General Discussions > Topic Details. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. We don't have additional details to provide at this time. the first steam deck had a faulty fan which made a rumbly. setibeings • 10 mo. Mine booted up instantly, no issues. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Hold Volume+ and press the power button once to boot into BIOS. Steam Deck OLED announced (Better battery life, 7. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. Unit arrived at warehouse (Netherlands) on April 4th. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. Pricing will be critical for the Steam Deck 2, with a possible price point of. bring your phone with the email in case they need to scan the barcode from the email. Sent it to Steam on Saturday the 21th. bring your phone with the email in case they need to scan the barcode from the email. I still have no update and waiting for a new unit to be shipped to me. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. largelylegit. The worst RMA Experience. my new friendSo. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. how long have you waited to get your RMA? I am based in Germany. Steam Deck with serial number <S/N removed>, placed inside original carrying case. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. It's like any other product or store you have ever bought anywhere. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. Choose Battery storage mode, and confirm. my Steam Deck stopped charging after connecting it to an USB Hub. Just to add, just buy steam deck locally i think yung game one at game extreme may 1 month replacement warranty. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. ago. Not at the moment. Be sure to communicate with the team via the support page. I still have no update and waiting for a new unit to be shipped to me. Navigate to the Power menu. Everything on the deck works except the screen. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. Apr 8 (AM): Steam Deck Posted. And now that I've sent it out, they told me it would take 3-5 days to process. The console is at 50-55C, so nowhere near throttling. • 2 yr. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. - Deck finally arrives. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. Not sure if these parts are compatible or if there are better options. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. Step One: Remove The Back Cover Of The Steam Deck. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Premium anti-glare etched glass. But overall the variance is very minimal. Nothing since. Calibrating will show the Steam Deck the proper range it should be using. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. Oriax Dec 22, 2022 @ 2:04pm. 6 nm APU. Opened it, made sure everything was sealed, and that everything was there. 5 weeks start to finish. I left a couple notes inside asking for it back rather than a substitution. I still have no update and waiting for a new unit to be shipped to me. Related. Have the RMA paperwork in the box as the first thing support would look at when opening it. Then I got a tracking email August 13th for my replacement steam deck. Navigate to Setup Utility. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. . Seal the box well with packing tape and attach your shipping label to the box. Select your issue to review troubleshooting information and contact Steam Support if necessary. (You can leave the one holding the heat sink on in place!) 3. I had to RMA my Steam Deck because the left stick click was faulty. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. And just like its. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. #2. Warehouse appears to have misplaced or mishandled it. Applied updates and all that jazz. List of troubleshooting. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Then I got a tracking email August 13th for my replacement steam deck. Video/photograph and record everything prior to sending in your deck for any RMA work. Eaten By A Dream Dec 12, 2022 @ 11:29pm. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. Receiving Your Steam Deck. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. RMA turnaround time also seems to be atrociously bad. This is the number of hours on full-fat gaming. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. Only hard rebooting the deck or using the steam button to close the game would stop the issue. I even reached out to a valve employee for additional info. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. So if you sell your deck for $800 after paying $700 for it you're automatically. Oni Oct 6, 2022 @ 2:42pm. 1. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. . My deck freezing issue got solved without an RMA. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. My fan RPM is above. 1. I left a couple notes inside asking for it back rather than a substitution. I've had to RMA my Steam Deck due to a non-functional L3 button. my Steam Deck stopped charging after connecting it to an USB Hub. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Seems like in Europe the RMA turnaround was way faster. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. Unit arrived at warehouse (Netherlands) on April 4th. Related. Unit arrived at warehouse (Netherlands) on April 4th. They sent me an rma shipping print on the 28th of november. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. I already contacted Steam Support so please don't comment telling me to do it. I still have no update and waiting for a new unit to be shipped to me. - Get an email saying Steam Deck's ready to ship on June 1st. even though ur deck is 99%, its not 100%. We are unable to modify the RMA at this time as it has already been processed. I sent my deck out on the 30th and they received it on the 2nd of December. Update 11/28 - Here’s the response from Valve… unbelievable. Steam Deck works great for few months but it starts having similar issues again. Video/photograph and record everything prior to sending in your deck for any RMA work. my Replacement Deck has arrived. my Steam Deck stopped charging after connecting it to an USB Hub. ago. At the time I got the deck, I assumed it was a steam in the material and ignored it. ago. • 10 mo. Photo by Sean Hollister / The Verge. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Then yes you RMA. Deck received 8/1 died that evening just downloading games no power at all. Apr 8 (AM): Steam Deck Posted. ago. I got my steamdeck on April 21 from eBay. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. 21: I received broken steam deck and contacted steam support. 9,031. 5/23 - FedEx delivered the RMA to Valve. I can’t say for sure but in general with RMA’s I would count on at LEAST a week and a half and that’s if everything goes smoothly. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. Using the D-Pad and A to select, navigate to "Setup Utility". We are unable to modify the RMA at this time as it has already been processed. how long have you waited to get your RMA? I. how long have you waited to get your RMA? I. Hold Volume+ and press the power button once to boot into BIOS. Make sure the white LED is on. Apr 7 (PM): Support Initiate RMA Process. I just got my new deck today. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. 5/23 - FedEx delivered the RMA to Valve. If you're getting a result, it's very likely that your GPU is faulty. Steam initiated an RMA. Make sure the white LED is on. Also, every time you open the Steam Deck, you degrade it. I see many people having trouble with Wifi randomly shutting off oot of the box. 4. redeyemaster 512GB • 1 yr. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. Mine booted up instantly, no issues. The Steam Deck should boot into the BIOS menu. ago. Discussion. You will receive instructions about how to conduct your return once the. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. bring that box to ups and they wlll create the shipping label and place it on the box. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. Video/photograph and record everything prior to sending in your deck for any RMA work. Steam initiated an RMA. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Go down and select Settings. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Steam Deck 3. People kill people in this world, sell children, your not fucked up for fibbing a bit on how exactly your device broke to stay within warranty. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. To put it to sleep or wake it up, I had to press the button 10-20 times. how long have you waited to get your RMA? I am based in Germany. Right now me and Valve we are desperate trying to get the Steam Deck back from them. ago. I believe a portion of Steam Decks have faulty Wireless Cards. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. 30/03 -> Valve sent me a new Steam Deck. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. ) Push and hold the motherboard from the bottom towards the power button. 30: New steam deck is sent to me (too bad they use GLS again). I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. Steam initiated an RMA. Go to setup utility. - Contact Steam Support on May 16th. RMA in progress with Steam.